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Sales support with possibilities to follow-up

New Wave

New Wave

New Wave Norway is a major wholesaler of advertising textiles, gifts, sportswear and workwear. The company is divided into six sections, each with its specialization within the primary field profile & retail.

New Wave owns and distributes well-known brands such as Kosta Boda, Orrefors and Craft. They are currently 51 users in a Lime CRM solution focused on sales.

Result

Utforska och lär dig var du bästa hittar leads

Searchable

Everything is gathered in one place – easily accessible and searchable for everyone.

Utforska och lär dig var du bästa hittar leads

Measurable

With the additional add-on Lime BI, everyone gets a visual picture of how the company is doing.

Utforska och lär dig var du bästa hittar leads

Effective

A smart and well thought workflow saves everyone lots of time, regardless of role.

Challenge

NewWave had, like many others, a lot of customer information spread out (in systems, files, or in the heads of employees). The wish for a CRM system came from the employees who formed a project team and came up with the following objectives:

  • Improved information flow within the organization
  • Gathered customer information in one system
  • Searchable and easy to find what you are looking for
  • Better reporting possibilities for the management team
  • A better overview and reporting capabilities for the sales people
Ole-Kristian Arnesen Widman från KFO

“Lime CRM is the best of two worlds, a user-friendly CRM system with great opportunities for self-development.”

- Ole-Kristian Arnesen New Wave Norway

Solution and result

The project started in January 2012 and was finished in May the same year. After that, the sales people has a tool to easily process prospects and customers, and also a good reporting tool that works all the way from sales to management. Everyone can keep track of the business in real time and know how the business develops. The search functions allows one to always find what you are looking for. Finally New Wave had one common system for customer relationship management and reporting.

Want to know more?

Do you want to know more about New Wave, Lime CRM solution or maybe you’re curious if Lime CRM could solve your needs? Talk to Martin!

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